At Al-Nuaim, we aim to deliver your perfumes and attars safely and on time. This Shipping Policy explains how we handle order processing, delivery, and related terms.

1. Order Processing

Orders are processed within 2–4 business days after confirmation of payment.

Orders placed on Sundays or public holidays will be processed on the next working day.

Once an order is processed, you will receive a tracking number via SMS/Email/WhatsApp.

2. Shipping Methods & Delivery Timeline

We partner with trusted courier companies for safe and reliable delivery across India.

Estimated delivery timeline:

Metro Cities: 2–4 business days

Other Cities & Towns: 4–6 business days

Remote Areas: 6–10 business days

Delivery timelines may vary depending on courier serviceability, festive seasons, strikes, or unforeseen circumstances.

3. Shipping Charges

Standard shipping charges may apply based on order value, delivery location, and courier partner.

Any applicable charges will be shown at checkout before you confirm the order.

From time to time, we may offer Free Shipping promotions, which will be communicated on our website or social media.

4. Delivery Attempts

Our courier partner will attempt delivery up to 3 times.

If the delivery is unsuccessful due to incorrect address, unavailability, or refusal to accept, the package will be returned to us.

In such cases, re-shipping charges will be borne by the customer.

5. Delays in Delivery

While we strive to ensure timely delivery, Al-Nuaim is not liable for delays caused by courier delays, natural calamities, strikes, or other events beyond our control.

Customers are advised to track their shipment using the tracking details provided.

6. Damaged or Tampered Deliveries

If you receive a package that appears damaged, tampered, or opened, please:

Do not accept the package.

Immediately inform our support team with pictures/videos.

If the package is accepted, please report damages within 24 hours of delivery with clear evidence.

7. International Shipping (if applicable)

Currently, we may/may not ship internationally. (You can clarify this based on your actual operations.)

Additional customs duties, taxes, or import fees (if any) will be the responsibility of the customer.

8. Contact Us for Shipping Queries

If you have any questions regarding your order shipment, contact us at:

Address: Block No. 1546, Building No. 7, Ground Floor, Padra – Jambusar Road, Dabhasa, Vadodara, Gujarat – 391440
Landmark: Beside Jay Insulators

Mobile: +91 9601761999
Email: inq.neels@gmail.com

Customer Support Hours: Monday – Saturday, 10 AM – 6 PM

Disclaimer:
Al-Nuaim reserves the right to update or modify this Shipping Policy without prior notice. Delivery timelines are estimated and not guaranteed.