Privacy And Cookies Policy

We at Al-Nuaim respect your privacy at all costs. We know that you care how information about you is used and shared, thus we appreciate the trust that the users have invested in us.

You are advised to read the Privacy Policy carefully and sensibly. By accessing the services provided by (link for Al-Nuaim web page) you agree to the collection and use of your data by (link for Al-Nuaim web page) in the manner provided in this Privacy Policy.

We at Al-Nuaim Limited are committed to protecting & respecting everyone’s privacy.

 This policy sets out the foundation on which we will process any personal data we collect from you or provide. We suggest you read the following carefully to understand our opinions, motives and practices regarding your personal data. By visiting (link for Al-Nuaim web page), you accept and consent to the practices described in this policy.

Data Controller

For the purpose of General Data Protection Regulation (“GDPR”) 2016/679, the data controller is Al-Nuaim Limited of (address of the company). Under GDPR, we will ensure that your data is processed lawfully and transparently without affecting your rights. We will only process your data if at least one of the following bases applies:

  • You have provided formal consent to the processing of your data for one or more specific purposes;
  • It is necessary to process for the performance for which you have provided consent party or to take steps at your request.
  • It is necessary for compliance with legal obligations that we are subjected to;
  • It is necessary to protect the vital interests of you or another individual;
  • It is necessary for the performance of any task carried out in the public interest or the practice of official authority vested in the controller;
  • It is necessary for the legitimate interests pursued by a third party or by us, where these interests are driven by the fundamental rights and freedoms of the data subject, which require personal data protection.

Collection Of Your Information

For multiple purposes, we may collect & process the following data related to every user:

Information you give us:

By filling certain online/ physical forms for enquiry or feedback purposes. You may also give us this information by filling in forms on our site (link for Al-Nuaim web page) or by corresponding with us by phone, e-mail, or through other mediums. You may provide us with this information when you register to use our site, place an order on our site, enter a competition, search for a product, or report a problem with our site, promotion, or survey. The information may include your name, e-mail address, delivery address, contact number, personal description/title, financial and credit card information.

We may automatically collect the following data about each of the user of our site:

Technical data such as the Internet protocol (IP) address used to connect your computer to Internet, browser type and version, your login information, browser plug-in types and versions, time zone setting, operating system and platform.

Information about your visit, such as the full Uniform Resource Locators (URL) clickstream to, though, and from our site (including date and time); products viewed or searched for; page response times, download errors, length of visits to specific pages, and page interaction.

Information (such as scrolling, clicks, and mouse-overs), methods used to navigate away from the page, and any phone number used to contact our customer service department.

Your Rights

You have the right to request that we not use your personal information for marketing purposes. If we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes, we will usually notify you (before collecting your data). By checking certain boxes on the forms, we use to manage your data, you can exercise your right to prevent such processing. You can also exercise your right to have your data removed from our records at any time by contacting us at (add customer services email id).

Use Of Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. Your browser may tell you how to be notified when you receive certain types of cookies and how to restrict or disable certain cookies. Please note, however, that without cookies you may not be able to use all of the features of our website.

In conjunction with obtaining information through cookies, our web servers may log details such as your operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone in which your device is located. The web server logs also may record information such as the address of the web page that linked you to our site and the IP address of the device you use to connect to the Internet.

Shipping Policy

Formalizing The Contract

To place an order, you must follow the online purchasing procedure and click on “Authorize payment”. After doing so, you will receive an email confirming receipt of your order (the “Order Confirmation”). You will be informed via email that the order is being sent (the “Shipping Confirmation”). These Conditions and the Contract constitute a written agreement between us. 

Technical Means To Correct Errors

In case you detect that an error occurred when entering your personal data during your registration as a user of this website, you can modify them in the section “My Account”. In any case, you will be able to correct errors related to the personal data provided during the purchase process by contacting the customer service via the telephone or the email address (add customer services email id), as well as exercising the right of rectification contemplated in our Privacy Policy through (add customer services email id). This website displays confirmation boxes in various sections of the purchase process that do not allow the order to continue if the information in these sections has not been correctly provided. Also, this website offers details of all the items you have added to your shopping cart during the purchase process so that before making the payment, you can modify the details of your order. Suppose you detect an error in your order after the completion of the payment process. In that case, you should immediately contact our customer service, telephone or email address above to correct the error.

Availability Of Products

All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount you may have paid. 

Refusal To Process An Order

We reserve the right to remove any product from this website at any time and to remove or modify any material or content. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time. We shall not be liable to you or any third party for removing any product from this website, for removing or modifying any material or content from the website or for not processing an order once we have sent the Order Confirmation. 

Delivery

Delivery service for the articles offered on this website is available in India only. Regarding product availability and except for extraordinary circumstances, we will endeavor to ship the order consisting of the product(s) listed in each Delivery Confirmation before the date indicated in the Delivery Confirmation in question or, if no delivery date is specified, in the estimated time frame indicated when selecting the delivery method and, in any case within a maximum period of 30 days from the date of the Order Confirmation. 

In cases where the option of pick up from Al-Nuaim stores in India is selected, the pick-up should be made maximum within 15 days from the Order Confirmation date and the receipt evidencing purchase/ order of the product(s) along with an official identity proof shall be produced at the time of pick up post which the order would stand automatically canceled Nonetheless; there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone. 

Suppose for any reason we are unable to comply with the delivery date. In that case, we will inform you of that situation, and we will give you the option to continue with the purchase, establish a new delivery date, or cancel the order with full reimbursement of the amount paid. Keep in mind in any case that we do not make home deliveries on Sundays or bank holidays. For the purpose of these Conditions, the “delivery” shall be understood to have taken place or the order “delivered” as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you. 

Inability To Deliver

If we can’t deliver your order, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. We will also leave a note explaining where your order is located and what to do to have it delivered again. If you are not at the place of delivery at the agreed time, we ask you to contact us to organize delivery on another day. If, after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract, and it will be terminated. As a result of the termination of the Contract, we will refund to you all payments received from you, including delivery charges (except for any additional charges resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 30 days of the date on which this Contract has been terminated. Please keep in mind that transport derived from the termination of the Contract may have an additional cost which we will be entitled to pass on to you. 

Transmission Of Risk And Ownership Of The Products

The products shall be under your responsibility from the moment of delivery to you as outlined above. You will take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery if that were to occur later.

 Refund Policy

Returns, Refunds and Replacements

Frequently asked questions about returns, refunds and replacements. 

What can I return?

You may request returns for most items you buy from the sellers listed on Al-Nuaim. However, you can only return items explicitly identified as “returnable” on the product detail page and/or our policy and within the ‘return window’ period. Please refer to the Al-Nuaim Returns policy. To know which categories are “non-returnable” and the specific return windows for categories eligible for return.

Items are returnable if you’ve received them in a condition that is –

  • Physically damaged
  • Has missing parts or accessories
  • Defective

    For seller-fulfilled orders, you need to contact the seller to initiate returns. To do so –

    • Go to Your Orders.
    • Choose an item that you want to return or replace.
    • Select Contact seller. You will be directed to the Seller Messaging Assistant.
    • Select the appropriate option and start the conversation.
    • Go to Your Orders to initiate a return.

    Note: The above process is applicable only if the product is returnable and the return window is still active.

    If you need to contact the seller, this must be done in line with our return policy mentioned in Al-Nuaim Returns Policy. If a seller fails to address your query in three business days, the Al-Nuaim A-to-Z Guarantee is available to you.