At Al-Nuaim, we value your trust and are committed to protecting your personal information. This Privacy & Cookies Policy explains how we collect, use, store, and safeguard your data when you visit our website www.alnuaim.com.

By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information when you use our website or place an order:

Personal Information: Name, email address, phone number, billing/shipping address, payment details.

Transaction Information: Order details, purchase history, payment confirmations.

Technical Information: IP address, browser type, device type, operating system, referring websites.

Cookies & Usage Data: Information about how you interact with our site (pages visited, time spent, preferences).

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.

Provide customer support and respond to inquiries.

Send you order updates, shipping notifications, and promotional offers (only if you opt-in).

Improve website performance, user experience, and security.

Prevent fraudulent transactions and comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal data to third parties. However, we may share your information with:

Logistics & Courier Partners: To deliver your orders.

Payment Gateways: To securely process transactions.

Service Providers: For website hosting, analytics, and marketing (with limited access).

Legal Authorities: If required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, loss, misuse, or alteration.

Sensitive information (like payment details) is encrypted using SSL (Secure Socket Layer) technology.

However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies Policy

Our website uses cookies to enhance your browsing experience.

What Are Cookies?

Cookies are small text files placed on your device when you visit our site.

How We Use Cookies

Essential Cookies: Enable website functionality (cart, checkout, login).

Analytics Cookies: Help us understand visitor behavior to improve the site.

Advertising Cookies: Used to show you relevant promotions/offers.

Managing Cookies

Most browsers allow you to manage or block cookies through settings.

However, disabling cookies may affect certain features of our website (e.g., shopping cart, login).

6. Your Rights

As a user, you have the right to:

Access the personal data we hold about you.

Request corrections or updates to your information.

Request deletion of your personal data (subject to legal and transactional requirements).

Opt-out of marketing communications at any time.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such external sites.

8. Policy Updates

We may update this Privacy & Cookies Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us

For questions regarding this Privacy & Cookies Policy, contact us at:

Address: Block No. 1546, Building No. 7, Ground Floor, Padra – Jambusar Road, Dabhasa, Vadodara, Gujarat – 391440
Landmark: Beside Jay Insulators

Mobile: +91 9601761999
Email: inq.neels@gmail.com

Customer Support Hours: Monday – Saturday, 10 AM – 6 PM

Disclaimer:
This Privacy & Cookies Policy complies with general e-commerce practices. If you serve international customers, especially in the EU or UK, you may need to comply with GDPR (General Data Protection Regulation) and Cookie Consent Laws.