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Terms & Conditions

FORMALIZING THE CONTRACT 

To place an order, you must follow the online purchasing procedure and click on “Authorize payment”. After doing so, you will receive an email confirming receipt of your order (the “Order Confirmation”). You will be informed via email that the order is being sent (the “Shipping Confirmation”). These Conditions and the Contract constitute a written agreement between us. 

 

TECHNICAL MEANS TO CORRECT ERRORS 

In case you detect that an error occurred when entering your personal data during your registration as a user of this website, you can modify them in the section “My Account”. In any case, you will be able to correct errors related to the personal data provided during the purchase process by contacting the customer service via the telephone or the email address (add customer services email id), as well as exercising the right of rectification contemplated in our Privacy Policy through (add customer services email id). This website displays confirmation boxes in various sections of the purchase process that do not allow the order to continue if the information in these sections has not been correctly provided. Also, this website offers details of all the items you have added to your shopping cart during the purchase process so that before making the payment, you can modify the details of your order. Suppose you detect an error in your order after the completion of the payment process. In that case, you should immediately contact our customer service, telephone or email address above to correct the error.

AVAILABILITY OF PRODUCTS 

All product orders are subject to availability. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we reserve the right to provide you with information on substitute products of the same or higher quality and value that you may order. If you do not wish to order the substitute products, we will reimburse any amount you may have paid. 

 

REFUSAL TO PROCESS AN ORDER 

We reserve the right to remove any product from this website at any time and to remove or modify any material or content. Although we will always do everything possible to process all orders, there may be exceptional circumstances that force us to refuse to process an order after having sent the Order Confirmation. We reserve the right to do so at any time. We shall not be liable to you or any third party for removing any product from this website, for removing or modifying any material or content from the website or for not processing an order once we have sent the Order Confirmation. 

 

DELIVERY 

Delivery service for the articles offered on this website is available in India only. Regarding product availability and except for extraordinary circumstances, we will endeavor to ship the order consisting of the product(s) listed in each Delivery Confirmation before the date indicated in the Delivery Confirmation in question or, if no delivery date is specified, in the estimated time frame indicated when selecting the delivery method and, in any case within a maximum period of 30 days from the date of the Order Confirmation. 

In cases where the option of pick up from Al-Nuaim stores in India is selected, the pick-up should be made maximum within 15 days from the Order Confirmation date and the receipt evidencing purchase/ order of the product(s) along with an official identity proof shall be produced at the time of pick up post which the order would stand automatically canceled Nonetheless; there may be delays for reasons such as the occurrence of unforeseen circumstances or the delivery zone. 

Suppose for any reason we are unable to comply with the delivery date. In that case, we will inform you of that situation, and we will give you the option to continue with the purchase, establish a new delivery date, or cancel the order with full reimbursement of the amount paid. Keep in mind in any case that we do not make home deliveries on Sundays or bank holidays. For the purpose of these Conditions, the “delivery” shall be understood to have taken place or the order “delivered” as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you. 

 

INABILITY TO DELIVER 

If we can’t deliver your order, we will attempt to find a safe place to leave it. If we cannot find a safe place, your order will be returned to our warehouse. We will also leave a note explaining where your order is located and what to do to have it delivered again. If you are not at the place of delivery at the agreed time, we ask you to contact us to organize delivery on another day. If, after 30 days from the date your order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that you wish to cancel the Contract, and it will be terminated. As a result of the termination of the Contract, we will refund to you all payments received from you, including delivery charges (except for any additional charges resulting from your choice of any delivery method other than the ordinary delivery method that we offer) without any undue delay, and at any rate, within 30 days of the date on which this Contract has been terminated. Please keep in mind that transport derived from the termination of the Contract may have an additional cost which we will be entitled to pass on to you. 

 

TRANSMISSION OF RISK AND OWNERSHIP OF THE PRODUCTS 

The products shall be under your responsibility from the moment of delivery to you as outlined above. You will take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery if that were to occur later.

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